When you have a patient’s medical chart or prescription medicine that needs to be delivered, you might think you have several options. Perhaps you consider sending it with a friend heading in that direction or even hiring a taxi for a direct drop-off. And, of course, there are countless large courier services that specialize in delivering documents and packages.

But would you trust any of these options with sensitive patient medical information? Ideally, you wouldn’t.

Why Not?

The materials you’re sending involve highly sensitive information protected under the Health Insurance Portability and Accountability Act (HIPAA). Using just any delivery service isn’t a safe option. HIPAA regulations exist to safeguard Personal Health Information (PHI), ensuring that patients’ privacy is always maintained.

Here’s what HIPAA standards protect:

• Confidentiality of PHI: HIPAA requires covered entities to put in place administrative, physical, and technical safeguards to ensure that PHI remains confidential and protected from unauthorized access.
• Enforcement and Penalties: HIPAA has strict procedures for investigating and penalizing any breaches of its privacy regulations, meaning violations can lead to significant consequences.

If you choose an unauthorized or unprotected delivery service, you not only risk breaching HIPAA rules but also put your patients’ information in danger of being lost, stolen, or misused. PHI demands the highest level of protection, especially when it’s in transit. That’s why selecting a HIPAA-compliant courier service is not just a good idea—it’s a must.

The Best Choice for Your Medical Deliveries

At DeVries Business Services, we ensure that your patients’ PHI is handled with the utmost care and under full HIPAA compliance. By choosing our specialized delivery service, you are taking the proper steps to protect sensitive medical information. Here’s what we offer:

1. Security and Compliance

• Strict HIPAA adherence: We strictly follow HIPAA guidelines, ensuring every delivery is handled according to federal standards.
• Business Associate Agreements (BAAs): We establish BAAs with all healthcare clients, confirming our commitment to protecting medical records.
• Chain of custody documentation: Every delivery involves a signed chain of custody form from the sender and recipient, documenting the type and quantity of items (whether hard copies or electronic devices containing PHI).

2. Trained Couriers

• HIPAA and data breach training: Our couriers receive thorough training on HIPAA regulations and how to prevent data breaches. This ensures they understand the importance of safeguarding PHI and maintaining confidentiality.
• Ongoing education: We regularly update our couriers with new or changing privacy rules. This helps them stay compliant with regulatory updates and remain aware of potential emerging threats.
• Annual SOP reviews: Couriers undergo annual reviews of our Standard Operating Procedures (SOPs), including HIPAA and data breach policies, ensuring continued compliance and protection.

3. Rigorous Employment Standards

• Background checks and drug testing: Each courier undergoes a rigorous background check and regular drug testing, helping to guarantee the integrity of our team and the safety of your deliveries.
• Company-issued phones: Every DeVries courier is equipped with a company-issued mobile phone, always ensuring immediate communication.

4. Courier Identification

• DeVries-branded vehicles: Our couriers drive fully branded DeVries vehicles, with all PHI transported securely in locked containers. Vehicles are equipped with GPS tracking for added security.
• Professional appearance: Couriers wear DeVries uniforms and photo ID badges, making them easily identifiable to your staff and reinforcing the trustworthiness of the delivery process.
• Friendly and professional service: Our couriers are trained to provide top-tier customer service, always with a positive and professional demeanor.

Why Choose DeVries?

When it comes to transporting sensitive materials like medical records, patient PHI, or surgical tools, you need more than just a basic delivery service. You need a partner you can trust with HIPAA-compliant practices. DeVries Business Services ensures every step of your delivery is secure, professional, and in line with federal privacy regulations.

DeVries couriers are easy to recognize. They’ll arrive in a DeVries-branded vehicle, wearing a professional uniform and a clear photo ID badge. Plus, you can always count on their friendly demeanor and the secure handling of your items.

Instead of risking a breach with a non-compliant service, trust DeVries to protect your patients’ information. Call us today at 866-433-4691 or complete the form on this page to schedule a secure, HIPAA-compliant delivery.