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5 Important Questions to Ask a Records Storage Provider

January 16, 2019

wooden-question-marksIn today’s fast-paced and competitive business environment, it’s important to have the right information at the right time. A records storage service offers a cost-effective and secure solution for ensuring seamless access to—and protection for—your documents. But not all records storage providers are equal, especially when it comes to security, expertise and professionalism. So, when selecting a records storage provider, we suggest that you ask the following five questions:

1. How long have you been in business?

You don’t want a fly-by-night company handling your sensitive files and documents; you want a provider with longstanding experience serving companies like yours. Find out when your records storage provider opened its doors, ask them to provide client references, and contact those references.

2. Are you locally owned?

When you buy from an independent, locally-owned business rather than a national or regional business, significantly more of your money stays in the community and is used to make purchases from other local businesses and service providers. Partnering with a locally-owned records storage provider strengthens the economic base of your community.

3. How are my documents protected?

Identity theft and business fraud are big problems, and paper documents are just as susceptible as electronic data. It’s important to verify where and how your documents will be stored. A records center should be solidly constructed with concrete floors, walls and ceilings, and able to withstand extreme weather and natural disasters. Only background-screened and uniformed records management professionals should be allowed inside. Verify whether your provider’s record center is protected with the following equipment:

  • Climate control systems
  • Fire detection and prevention technology
  • Security cameras

Your records should be picked up and delivered using strict chain of custody procedures, in GPS-tracked, alarmed and auto-locking vehicles.

4. How are my records tracked?

You deserve to know what you’re storing with your records storage provider, how much space you’re using, and when your documents are scheduled for destruction. Only partner with a records storage company that uses cutting-edge records technology to track and manage your documents and support your information management needs.

5. When can I access my storage inventory?

Storing your documents off-site doesn’t mean you have to give up easy access to them. You should be able to request your documents 24/7/365 through a secure online portal and have them hand delivered to your office or sent electronically by Scan on Demand that same day.

A records storage service can save your business time and money. To choose the right provider, ask the five crucial questions we’ve shared here. DeVries Business Services proudly serves businesses in Spokane, Eastern Washington, and Northern Idaho.

Security Tips for National Identity Theft Prevention and Awareness Month

December 11, 2018

The holiday season is in full swing, which means more purchases for consumers and more sales for retailers. It’s also the time of year when small businesses and shoppers are most at risk of identity theft and fraud, so it’s no surprise December is National Identity Theft Prevention and Awareness Month. Here are our tips to help you keep your business and personal information safe.

Assess Your Risk Exposure

According to data security experts, every business will be breached eventually. Your risk exposure is especially high during the holiday season, so you have to be proactive. A breach reporting and readiness service can help you assess and reduce the risk of data breaches. Data protection experts monitor and audit data breach threats for you, train your staff on privacy protection practices, and implement breach notification protocols for your company.

Update and Backup

As the volume of transactions increases during the holiday season, protecting customer data becomes more difficult. Unpatched systems and computers offer a gateway to hackers and cybercriminals. As a result, it’s important to stay on top of updates and check for holes in your network. Install software security patches as soon as they’re released, make regular backups of your data, and invest in an offsite tape/media storage solution.

Destroy Your Paper Documents

In a world where cybercrimes are prevalent, ignoring low-tech information security threats is common. But thieves still rummage through residential trash bins and corporate dumpsters looking for carelessly-discarded confidential documents. Always shred the following records when they’ve reached the end of their retention period:

Partner with a NAID AAA Certified shredding company to make sure these documents are destroyed securely and efficiently. Your shredding partner can implement a scheduled shredding solution at work and a residential shredding solution at home to prevent your personal, medical and financial data from being compromised.

Educate Your Customers

Phishing scams are everywhere during the holiday season. A cybercriminal could pose as a representative of your company to send an unsuspecting customer a malicious link. Now is the time to remind your clients you will never ask for passwords or other sensitive information via email, phone or text. Always use caution and check with the source before taking any action.

Whether you’re a consumer or business owner, don’t let identity theft ruin your holiday cheer.

For more identity theft and business fraud prevention tips, please contact us by phone or complete the form on this page.

DeVries Business Services proudly serves businesses in Spokane, Eastern Washington, and Northern Idaho.

5 Questions to Ask a Data Services Provider

November 15, 2018

businessman thinking with question marks written on adhesive notes stuck to a brick wallPart of running a successful business is making sure your information and the medium it’s stored on is secure. So, finding a dependable data services provider is a must. In this blog, we offer five critical questions to ask a data services provider.


1. Is my media stored in a climate-controlled facility?

Excessive heat/cold, moisture/dryness, dust and dirt particles can damage or destroy your storage media. The key to preserving your media—and ultimately, your data—is to store and transport it in optimal atmospheric conditions. Choose a data service provider with a climate-controlled media storage facility and a transport process designed to safeguard your data from physical damage as well as theft.

2. Who has access to my critical data?

Stringent security standards should be applied to protect your data from unauthorized access. Assess your data service provider’s employee screening practices. Each person handling and transporting your data should be background checked, professionally trained, and required to sign a confidentiality agreement.

3. How do you manage my media?

Some data service providers only store your media, which means its management falls squarely on your shoulders. That’s a time-consuming and delicate responsibility. If you want to a comprehensive data protection and media management solution, ask whether your prospective provider offers the following value-added services:

  • Tracking of your storage media’s use and performance over time
  • Systematically adding new media and retiring old media
  • Assessing the condition of your critical data

4. Do you offer media destruction services?

When your media reaches the end of its useful life, it should be destroyed. Partner with a data services provider who can protect your media during retention and destroy it properly when it reaches it a final disposition date.

5. Can you help me with other privacy services?

Not every data service provider can help your business reduce the risk of a data breach, and even fewer can help your business in the event of an actual or suspected breach. You want a data service provider that reduces your risk and in case a breach does happen, takes the hassle out of reporting the loss of personally identifiable information (PII) to an ever-increasing number of authorities. If you want to reduce your breach exposure and comply with state and federal privacy regulations, select a data service provider who assesses your risk profile and provides the resources your organization needs to stay compliant.

For more tips on choosing a trustworthy data services provider, please contact us by phone or complete the form on this page.

DeVries Business Services proudly serves businesses in Spokane, Eastern Washington, and Northern Idaho.

PRISM Privacy+ Certification: Why It’s Important

October 19, 2018

Choosing a records management provider isn’t easy. You need security, dependability, and experience. Sometimes, the choice between two qualified records management companies comes down to one deciding factor: Privacy+ Certification In this blog, we highlight several ways working with a Privacy+ Certification records management provider benefits your business.

What is Privacy+ Certification?

Privacy+ Certification is administered by Professional Records and Information Services Management (PRISM) International, a trade association for commercial information management companies. PRISM awards Privacy+ Certification only to companies that meet or exceed the highest standards for information protection. A third-party auditor assesses Privacy+ Certified companies internal privacy controls every two years to verify ongoing compliance with PRISM’s Privacy+ Certification program.

Businessman use Laptop with interface of padlock and cloud computing technology, Cyber Security Data Protection Business Technology Privacy concept, Internet Concept of global business.Oversight and Accountability

Records management providers are supposed to help businesses protect confidential records and data, but not all records management companies have the organizational processes, structure, and capability to ensure information protection. Privacy+ Certification is awarded to records management providers who follow organizational structures with clearly-defined employee roles and responsibilities. They must demonstrate strong managerial oversight of their staff to ensure information management and privacy protection measures are verifiable and measurable. This ensures their clients’ records and data are handled, transported, stored, and destroyed securely.

Security

Big and small businesses are increasingly under threat from identity theft and fraud scams. When you entrust your records to a third party, you need unwavering assurance that the confidentiality of your information is upheld. By partnering with a Privacy+ Certified records management company, you know your information is protected from unauthorized access. A Privacy+ Certified records management provider invests in people, places, and systems that safeguard your records, including:

  • Secure records centers
  • GPS-tracked and alarmed delivery vehicles
  • Background-checked, HIPAA compliance-trained employees
  • Documented chain of custody procedures
  • Advanced document management and barcode tracking software

Each of these “controls” is audited by an independent third party as part of an overall risk management assessment.

Regulatory Compliance

If your company must comply with global privacy regulations, you want a records management provider who does, too. A Privacy+ Certified records management company complies with the following global regulations:

If you want a records management provider who doesn’t just store barcoded boxes on shelves but is globally recognized for meeting a higher standard, choose a Privacy+ Certified records management company.

DeVries Business Services is the first records management firm in Washington state to be awarded PRISM Privacy+ Certification.

We proudly serve businesses in Spokane, Eastern Washington and Northern Idaho.

Ask These Questions before a Scanning Project

August 16, 2018

Question mark heap on table concept for confusion, question or solutionWhether it’s hiring new staff or buying new equipment, each business decision-making process deserves serious forethought. Considering whether to scan your documents is no different. Before undertaking a scanning project, we suggest that you ask yourself the following questions:

Q: Do I have the technology needed to scan my documents?

Desktop scanners are effective for scanning one document at a time, but not so great for scanning hundreds or thousands of files. For medium to large scanning projects, you would need a high-speed scanner costing thousands of dollars. Rather than scanning your documents in-house, it’s often more cost-effective to partner with a scanning company that uses its own scanning equipment and imaging technology.

Q: Where will I store my images?

A scanning project shouldn’t start before considering where to store your digital images. Will you need a central storage repository where multiple employees can access data? Will your digital images integrate with an Enterprise Content Management (ECM) system? Or do you need the flexibility of having your scanned documents on a portable hard drive? Make sure your digital images will merge with your preferred storage solution before starting your scanning project.

Q: Will my digital images be accessed often?

There’s no sense in scanning every document, especially if it’s infrequently accessed or kept for less than five years. If you’re looking for a solution that addresses your document storage concerns, consider a Scan on Demand solution. Your documents are securely stored in a records center until they reach their final disposition date. During that time, when or if a document is needed, it’s scanned and sent to you digitally. 

Q: Do I plan to dispose of my hard copies after scanning?

It’s equally important to consider what happens to your documents after scanning. Do you need to keep original copies for compliance requirements, or can you dispose of them? If it’s the latter, hire a qualified NAID AAA Certified shredding and destruction provider who can ensure confidentiality during destruction.

Q: Who is overseeing my scanning project?

It’s important to consider who’s managing your scanning project. If it’s a company employee, remember scanning project priorities may detract from other core responsibilities. An outsourced scanning solution offers reliable oversight and quality control without compromising internal resources.

Q: Will my information stay confidential during scanning?

Most scanning projects involve imaging confidential and sensitive files, so it’s imperative to maintain confidentiality during scanning. Avoid hiring temporary workers for scanning projects. Instead, make sure the individuals sorting, indexing, and converting your documents are background-screened, bonded, and professionally trained.

Answering these questions will help you make your document scanning project a success!

DeVries Business Services proudly serves businesses in Spokane, Eastern Washington and Northern Idaho.

Answers to Your Paper Shredding FAQs

July 25, 2018

Man Hand writing FAQ - Frequently Asked Questions with marker on transparent wipe board. Business, internet, technology concept.As identity theft rates rise, privacy protection awareness is at an all-time high. As a result, we receive questions about secure information disposal every day. In this blog, we answer the most frequently-asked paper shredding questions.

Q: What’s the difference between onsite and offsite shredding?

A: With onsite mobile shredding, a specialized shredding vehicle comes to your business and destroys your documents on premises while you watch. Offsite shredding offers the same unparalleled security with a slight difference: Your discarded documents are picked up from your business and transported in a secure, GPS-tracked vehicle to a shredding plant for destruction. The service you choose depends on your personal preference, compliance requirements, and budget. Both onsite and offsite shredding include a Certificate of Destruction for your records.

Q: Why should I choose a locally-owned shredding provider? 

A: Unlike a national or global paper shredding company, a locally-owned paper shredding provider offers unparalleled customer care and customized service. You have a direct line of communication to an account manager who understands your unique document destruction needs. A local paper shredding provider is committed to and invested in your community. They often partner with other local businesses and organizations on initiatives and events that benefit its residents.

Q: When are my documents shredded?  

A: With a one-time shredding service, your documents are shredded as needed. If you need your documents destroyed regularly, a scheduled shredding service gives you a routine solution. Your paper is collected and shredded weekly, bi-weekly, or monthly.

Q: Am I legally required to shred?

A: Yes. Several well-known federal regulations, including HIPAA, FACTA, SOX, and GLB, require businesses to securely dispose of client, financial and protected health information. Failure to destroy records in compliance with these laws can result in stiff fines and penalties.

Q: Who shreds my documents?

A: It’s important to choose a paper shredding company that fully vets its staff. Choose a provider who screens their employees’ employment and criminal history and requires drug testing. Individuals who handle and destroy confidential information should have extensive HIPAA compliance training.

Q: What is NAID AAA Certification? 

A: NAID stands for the National Association of Information Destruction, the non-profit, standards-setting authority for the information destruction industry. A NAID AAA Certified paper shredding company must meet the highest industry standards for destruction of paper records. In order to achieve NAID AAA Certification, a shredding company must pass unannounced, ongoing audits that assess many aspects of their operation, including:

  • Employee screening processes
  • Insurance requirements
  • Written security policies and procedures
  • Certified proof of shredding processes

Using a NAID AAA Certified shredding provider ensures unrivaled privacy protection for your information.

Q: How does a shredding company recycle my paper?

A: It depends on the shredding company. Some shredding vendors ship shredded documents overseas for recycling, which puts your information at risk. Other shredding providers have a baling operation. After shredding, your documents are baled and the paper fiber is recycled regionally. This offers a more secure, environmentally-friendly paper recycling solution.

If you have a question we haven’t answered in this blog, please let us know. We promise we’ll answer it promptly!

DeVries Business Services proudly serves businesses in Spokane, Eastern Washington and Northern Idaho.

The Top Reasons to Store Your Documents Offsite in a Records Center

May 15, 2018

A secured / encrypted Folder. 3D rendered Illustration.Are you running out of office space for your documents, but don’t know where else to store them? You need a solution that’s reliable, secure and affordable. In this blog, we review the top reasons to store your documents offsite in a records center.

Security 

Don’t underestimate physical threats to your documents. If confidential contracts, client records or patient charts are lost or stolen, your company could face exorbitant fines and legal costs.

Storing documents in a records center prevents unauthorized access to sensitive documents and files. Unlike a self-storage facility that’s open to the public, access to a records center is limited to thoroughly-vetted records management professionals. Every visitor is required to sign a confidentiality agreement before being allowed inside and granted only limited, supervised access. The inside and outside of the facility are continuously monitored with surveillance systems. A records center offers unparalleled protection for your business documents.

Disaster Recovery

Paper records, fires, and floods simply don’t mix. That’s why disaster recovery experts recommend storing vital business documents in a secure, offsite location. A records center constructed with solid concrete floors, walls and ceilings offers far better disaster protection than a self-storage facility built with corrugated material walls. And unlike self storage, no flammable or combustible items are stored in a records center; only paper documents and files. If extreme weather or a natural disaster hits, you have peace of mind knowing your documents are protected.

Cost

Keeping your storage costs at a minimum is essential. With self storage, your bill stays the same whether you fill your unit or not. In a records center, your storage costs are directly proportional to the amount of space your documents occupy. Specialized racking systems maximize storage density and keep your storage costs low.

File Management

Besides protecting your documents from theft and disasters, offsite records storage helps you manage your files more efficiently. Your boxes are bar coded ,and the retention information and details of each box and file is added to a records management database. A tracking system ensures your files can be located instantly, and a secure, web-based application offers 24/7 online access to your inventory so you can view file details and schedule pickups and deliveries.

As you can see, a records center offers affordable, secure offsite storage needs.

DeVries Business Services proudly serves businesses in Spokane, Eastern Washington and Northern Idaho. To learn more about our records storage services, please contact us by phone or complete the form on this page.

Data Breach Liability and Your Business

March 27, 2018

As a business owner, you’re obligated to protect your employees’ and customers’ personal information. That responsibility just got bigger. A recent circuit court ruling makes it more likely for your business to be sued if personal information is lost, stolen or compromised. In this blog, we discuss the specifics of the ruling and its impact on your business.

Liability Law Concept 3D Illustration

CareFirst Data Breach

CareFirst, a healthcare insurance provider based in Maryland, experienced a cyberattack in 2014 which resulted in the breach of 1.1 million customer records. Like many breached organizations, CareFirst offered the affected individuals free credit monitoring and identity theft protection for a period of two years. A class action lawsuit was later filed on behalf of the victims. The lawsuit contended that CareFirst’s negligence substantially heightened the affected victims risk to identity theft.

In 2017, after a U.S. District Court judge decided that the plaintiffs failed to prove how they had suffered harm from the breach and dismissed the claim, a U.S. Court of Appeals overturned the District Court’s ruling. The Court of Appeals judges ruled that the CareFirst members’ risk of future injury was sufficient to allow the class action lawsuit to proceed.

As a result, in January 2018, CareFirst asked the U.S. Supreme Court to review the case, arguing that if the decision made by the Court of Appeals was allowed to stand, companies can be sued for breaches of customer information “even if the plaintiff suffered no harm whatsoever.” However, the Supreme Court refused to hear CareFirst’s case, allowing the U.S. Court of Appeals ruling to stand.

Implications for Your Business

The implications of the CareFirst ruling have a broad impact on businesses across the United States. Data owners who have their information breached can now sue businesses or institutions without having to prove actual loss or damage.

What does this mean for your business? It means that it’s never been more important to protect the information you collect from your clients and employees. Create a strategy that ensures secure storage and final disposition of hard copy paper documents and electronic media. Partner with a records and information management provider who can provide a turnkey solution for protecting your data throughout state-and federally-mandated retention periods. Make a plan for adhering to breach reporting and consumer notification rules and regulations. Use a breach reporting service that offers the following benefits:

  • Incident response planning
  • Customer breach notification per legal mandates
  • Ongoing monitoring

The CareFirst court ruling is a wake-up call for big and small businesses, and you can use it as an opportunity to refine your data protection strategy.

DeVries Business Services proudly serves businesses in Spokane, Eastern Washington and Northern Idaho. To learn more about our records and data services, please contact us by phone or complete the form on this page.

Inside a Scanning Service

December 21, 2017

Person Using A Document ScannerAre you considering going paperless, but not sure of how a scanning service works? In this blog post, we offer an inside look at a professional scanning service.

The Scanning Facility

A scanning facility is a busy place with an assembly-line atmosphere. Preparation, sorting, indexing and imaging stations enable organized processing of documents by uniformed, screened scanning technicians. Multiple scanners of different sizes allow multiple, customized document scanning projects to occur simultaneously.

Since the scanning facility handles confidential and sensitive documents, it must be secure. State-of-the-art surveillance systems record all activity, authorized visitors must show identification and sign a confidentiality agreement, and secure loading and unloading areas allow discreet delivery of documents to and from the scanning facility.

Document Preparation

The first step of a scanning project is preparing documents for imaging. All staples and paperclips are removed from files. Torn and dog-eared pages are repaired. A bar code separator sheet is placed within each file to create a verifiable record of which box it came from and link it to a database for the indexing phase. Imaging can only begin after each document has been prepared.

Document Imaging

The imaging phase of scanning involves converting paper documents to digital files. Each page of a file is fed into a high-speed scanner, which processes hundreds of pages per minute. Depending on your preference, your documents are converted into PDF, TIFF, PNG or JPG digital file formats. Each image is inspected as it’s scanned to ensure it meets strict quality control standards. If necessary, documents will be re-scanned.

Indexing and OCR

Following the scanning phase, each image is indexed at a workstation. The barcodes used during the document preparation phase are used to earmark, group and categorize your information to your exact specifications. Specialized optical character recognition (OCR) software is then used to make the text in your imaged documents searchable. By typing keywords and phrases, you can quickly find specific data within your digital files.

Quality Control

Although quality checks are administered during every phase of a scanning project, a final verification ensures every document is captured, indexed and processed by OCR software. If not, the process is repeated.

Post-Scanning Handling

Depending on your business needs and retention requirements, your paper documents are shredded, stored or delivered back to you. When outsourcing the storage and/or shredding of your documents, make sure to choose a qualified, NAID AAA Certified provider.

Secure Data Delivery

Depending on your preference, your digital images can be transferred to a portable hard drive, transferred by secure FTP, or uploaded to your document management or enterprise content management (ECM) system.

Knowing how a document scanning service works helps you go paperless with confidence!

DeVries Business Services proudly serves businesses in Spokane, Eastern Washington and Northern Idaho. To learn more about our scan services, please contact us by phone or complete the form on this page.

On-site vs Off-site Shredding: What’s the Difference?

December 13, 2017

Salesman in doubt standing in front of two arrows on blue and red background conceptWhen it comes to protecting your clients and employees from identity theft and making sure your company complies with state and federal privacy laws, shredding is a must. As a result, there’s no shortage of document shredding providers willing to destroy your information. But with so many options, it can be hard to settle on one. The first thing you should consider is whether a provider offers off-site or on-site shredding. In this blog, we explain differences between the two.

 Off-site Shredding

With off-site shredding, your unwanted documents and files are collected from your business and transported to a shredding plant for destruction. A strict chain of custody is maintained while your documents are collected, transported and destroyed. You can have your provider deliver secure collection containers to you in advance of your shredding project. A screened, uniformed driver collects the documents from your filled containers and transports them in a GPS-tracked vehicle to the shredding plant. At the shredding plant, your documents are shredded into tiny particles. The shredded material is baled and recycled regionally. At the end of off-site shredding you’re given a Certificate of Destruction documenting the time and date of destruction.

On-site Shredding

On-site shredding, also known as mobile shredding, offers the same security and chain of custody of off-site shredding with one exception: your documents are destroyed at your business. At an appointed time, a specially-designed mobile shredding vehicle arrives at your office. The screened driver collects your documents and shreds them on the spot. As with off-site shredding, you are provided with a Certificate of Destruction.

Making the Right Choice

Choosing between an off-site or on-site shredding service is a matter of preference. However, when you choose a National Association of Information Destruction (NAID) AAA Certified shredding partner, you know that whether your documents are being destroyed off-site and on-site, you get the highest level of security and ethics in the industry. This is because for a shredding company to earn NAID AAA Certification, it must pass unannounced, ongoing audits that assess many aspects of operation, including:

  • Employee screening processes
  • Insurance requirements
  • Written security policies and procedures
  • Certified proof of shredding processes

If you’re more comfortable watching your documents be shredded, then on-site shredding is the right choice. If you’re short on time and prefer having your documents destroyed off-premises, then off-site shredding is for you. With a NAID AAA Certified shredding provider, both options offer a reliable privacy protection solution.

DeVries Business Services proudly offers off-site and on-site shredding services to businesses in Spokane, Eastern Washington and Northern Idaho. To learn more about our data protection services, please call us at 509-838-1044 or complete the form on this page.

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